Secret Shopper Experience Audit

1 h

250 British pounds

Offbeat Outlook inbox|Cahalan Avenue|High Holborn

Service Description

What’s Included: The Secret Shopper Experience Audit is a deep dive into your customer experience through the eyes of an anonymous shopper. I’ll evaluate how your customers interact with your business across various touchpoints and provide detailed, actionable insights. What to Expect: Anonymous Review: I’ll simulate the experience of a first-time customer, using your website, social media, emails, or any other touchpoints you want me to assess. Customer Perspective: You’ll get to see what your customers might be thinking, but not saying. Detailed Report: I’ll pinpoint areas of opportunity for improvement, highlight strengths, and provide actionable recommendations that will elevate your customer experience. Review Session: After the report is ready, we’ll schedule a 45-minute to 1-hour session to walk through the findings together and discuss the next steps. Time to Complete: The report will be ready in 5 business days or sooner. You’ll receive the full report at least 12 hours before our session to review it.

How to Make the Most of Your Session!

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Quiet Your Mind: Take a few minutes BEFORE our session to clear your mind. You are a busy person, doing this one thing will help you focus and retain more information.

Bring Pen and Notepad: There will be key takeaways and tasks worth noting. You gotta care about your business more than I do.

Prepare Questions: List your questions and new situations. I am here to help you deal with the everyday business chaos.

Be Punctual: Show up on time! If you don’t value your time, how can you expect others to value yours?

Clarify Action Plans: When confused or unsure, ask for clarity!

Identify Triggers and Concerns: Make a note of any confusion, triggers, concerns, or discomfort with the tasks we discuss. This will help us address them effectively.

Active Participation: Your engagement and proactive effort are crucial. Be prepared to implement feedback and make the necessary changes between sessions.

Schedule Regular Meetings: Lock in sessions every 1-3 weeks. This is crucial for consistent support and relentless progress.

Follow these tips for a great coaching session!